Shipping Policies
We strive to ensure that your orders are delivered quickly and securely.
Order Processing
All orders are processed within 1 to 3 business days after purchase confirmation.
Shipping Times
- Domestic shipping: 3 to 7 business days
- International shipping: 7 to 15 business days
Shipping times may vary depending on location and demand.
Shipping Costs
- Standard shipping: Calculated at checkout
- Free shipping: Available on orders over [$300]
Order Tracking
Once your order has been shipped, you will receive a tracking number to monitor your package at any time.
Delays
We are not responsible for delays caused by the shipping carrier, weather conditions, or other external factors beyond our control.
Returns and Exchanges Policy
We want you to be completely satisfied with your purchase.
Return Window
You have 14 calendar days from the date of delivery to request a return or exchange.
Product Conditions
To be eligible for a return:
- The item must be unused
- In its original condition
- With all original tags and packaging
Non-Returnable Items
- Sale or clearance items
- Underwear (for hygiene reasons)
- Customized or personalized products
Return Process
- Contact us at [palmeradesignla@gmail.com] with your order number
- We will provide return instructions
- Once we receive and inspect the item, we will process your request
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Refunds will be processed within 5 to 10 business days after receiving the returned item, using the original payment method.
Exchanges
If you wish to exchange an item (e.g., different size), we recommend requesting a return and placing a new order.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery and include photos of the issue. We will resolve the situation at no additional cost.